Privacy policy

JustGoodKit Australia

Last updated: 27 October 2026

1. Our Commitment to Your Privacy

At JustGoodKit Australia, we respect your privacy and recognise the importance of protecting your personal information.

We are an Australian-owned online retailer specialising in tactical equipment, outdoor gear, bags, everyday carry products and related accessories.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, purchase our products, create an account, communicate with us or otherwise interact with our business.

Our online store operates on the Shopify ecommerce platform, which provides technology supporting our website, payments, orders and customer experience.

We aim to handle personal information responsibly, transparently and consistently with applicable Australian laws, including the Privacy Act 1988 (Cth) where it applies and the Spam Act 2003 (Cth).

Where the Australian Privacy Principles (APPs) apply to our business, we will comply with them. Where a statutory small-business exemption applies, we nevertheless aim to follow responsible privacy practices consistent with the principles described in this policy.

This policy also explains additional privacy choices and services provided through Shopify, which may vary according to your location.

2. About JustGoodKit Australia

JustGoodKit Australia operates the website https://justgoodkit.com.au.

Our business details are:

Trading name: JustGoodKit
Legal entity: JustGoodKit
ABN: 44 950 211 946
Business location: New South Wales, Australia
Privacy enquiries: adam@justgoodkit.com.au
Business correspondence address: PO Box 2196, Green Hills, NSW, Australia

For enquiries about our handling of personal information, please contact us using the email address above.

3. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.

Examples include your name, delivery address, email address, phone number and order history.

Some online identifiers and combinations of technical or browsing information may also constitute personal information where they can reasonably identify an individual.

Information that has been effectively de-identified so that an individual is no longer reasonably identifiable is not treated as personal information for the purposes of this policy.

4. What Personal Information We Collect

Depending on your interactions with our website and services, our service providers or we may collect the following information.

4.1 Contact and identification information

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Other contact details supplied to us.

4.2 Order and transaction information

Products purchased.
Order numbers and dates.
Purchase values and payment status.
Delivery and tracking information.
Order histories.
Returns, refunds and exchanges.
Customer enquiries and warranty claims.

4.3 Payment information

Payments are processed using Shopify and payment service providers made available through our checkout.

Payment providers may collect and process payment card information and other financial details necessary to complete transactions.

JustGoodKit may receive transaction confirmations, payment status, payment references and limited payment information required for order administration, refunds and fraud prevention.

We do not intentionally collect complete payment card details outside approved payment processing arrangements.

Payment providers handle information in accordance with their own applicable privacy and security obligations.

4.4 Customer account information

Where you create an account, information may include:

Account identification details.
Login credentials managed by the relevant authentication provider.
Saved addresses.
Order history.
Customer preferences.
Communication preferences.

4.5 Website and device information

When you use our website, Shopify and other relevant technology providers may automatically collect information such as:

Internet Protocol (IP) address.
Device type.
Browser type.
Operating system.
Website usage and navigation activity.
Pages viewed.
Product searches.
Shopping cart activity.
Referral sources.
Cookies and similar online identifiers.

This information may be used to operate the website, understand customer activity, improve performance, prevent fraud and support marketing where permitted.

4.6 Customer communications

We may retain communications you send to us, including:

Emails and contact form submissions.
Product enquiries.
Customer service messages.
Complaints.
Product reviews.
Feedback and support requests.

4.7 Sensitive information

We do not ordinarily require sensitive personal information, such as health information, religious beliefs or biometric information, to sell our products.

Please avoid providing sensitive information unless it is reasonably necessary for a particular enquiry.

Where we do collect sensitive information, we will handle it in accordance with applicable law, including obtaining consent where required.

5. How We Collect Personal Information

We may collect personal information through several channels.

Directly from you

For example, when you:

Place an order.
Create an account.
Subscribe to marketing.
Contact customer service.
Submit a review.
Request a refund or exchange.
Participate in a promotion or survey.

Automatically through our website

Shopify and other website technologies may collect technical and usage information through cookies, analytics systems and similar technologies.

From service providers

We may receive information from payment processors, delivery providers, fulfilment partners and other service providers where necessary to administer purchases or provide services.

From third parties

Where lawful and relevant, we may receive information from advertising, referral or marketing partners, including information associated with customer interactions or advertising performance.

We aim to collect information that is reasonably necessary for our business activities or otherwise permitted by law.

6. Why We Collect and Use Personal Information

We collect and use personal information for purposes connected with operating JustGoodKit.

Processing purchases

To:

Receive and process orders.
Confirm payments.
Arrange product dispatch.
Deliver purchased goods.
Provide tracking information.
Manage refunds and exchanges.
Handle product warranty enquiries.

Customer service

To:

Respond to questions.
Resolve complaints.
Investigate delivery concerns.
Assist with product selection.
Manage customer accounts.
Maintain relevant records of communications.

Website operation and improvement

To:

Operate our online store.
Understand how customers use our website.
Diagnose technical problems.
Improve website navigation.
Improve product information.
Evaluate website performance.
Identify and prevent fraudulent activity.

Marketing and advertising

Where permitted by law, we may use relevant customer information to:

Provide promotional offers.
Announce new products.
Communicate sales and special offers.
Recommend relevant products.
Display advertising on third-party platforms.
Measure marketing effectiveness.
Send abandoned checkout reminders where permitted.

Legal and business obligations

We may also use personal information to:

Meet tax and accounting obligations.
Comply with applicable laws.
Respond to lawful requests from authorities.
Investigate suspected fraud.
Resolve legal disputes.
Exercise or defend legal rights.
Maintain appropriate business records.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable law or the terms on which the information was collected.

7. Shopify and Our Ecommerce Platform

JustGoodKit uses Shopify to host and operate our online store.

Shopify provides services supporting functions such as:

Website hosting.
Shopping cart operations.
Customer accounts.
Checkout and payment processing.
Order management.
Security and fraud prevention.
Ecommerce analytics.
Certain marketing and personalisation features.

To provide these services, Shopify may collect, receive, store and process personal information relating to customer interactions with our website.

Shopify's own data processing

Shopify may also process certain information for purposes described in its own privacy documentation, including operating, protecting and improving its services and providing eligible enhanced features.

Where enabled, some enhanced features may use information about shopping activity across participating Shopify merchants.

Shopify's processing arrangements and responsibilities may differ according to the feature being used, the parties' contractual arrangements and applicable law.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Customers may be able to exercise additional Shopify-specific privacy choices through these services.

Nothing in this section removes JustGoodKit's own obligations under applicable law.

8. Cookies and Website Tracking Technologies

Our website uses cookies and similar technologies to support its operation and, where enabled, analytics, personalisation and advertising.

Cookies are small files or identifiers that may be stored or accessed through your browser or device.

Essential cookies

These support functions such as:

Website navigation.
Shopping cart operation.
Checkout.
Customer account access.
Security.
Fraud prevention.

Some essential cookies are necessary for the website to function correctly.

Analytics cookies

Analytics technologies may help us understand website traffic, customer interactions and store performance.

This information may be used to improve product listings, navigation, usability and other aspects of our services.

Advertising and personalisation cookies

Where enabled, advertising technologies may be used to:

Measure advertising effectiveness.
Understand interactions with advertisements.
Display relevant product advertisements.
Support remarketing.
Measure conversions.
Personalise shopping experiences.

Some third-party advertising providers may collect information about interactions across websites or services, subject to their own privacy practices and applicable law.

Managing cookies

You can generally control cookies through your browser settings.

Depending on the privacy controls enabled on our website, additional cookie or data-sharing choices may also be available.

Disabling certain cookies may affect website functionality, including cart and account features.

Where applicable, you may also use our data-sharing opt-out page:

https://justgoodkit.com.au/pages/data-sharing-opt-out

The availability and effect of these controls may depend on your location, browser, applicable law and Shopify's supported features.

9. Advertising and Personalised Marketing

JustGoodKit may use online advertising services to promote our products.

Where configured, these services may use cookies, pixels, conversion tracking, customer matching or similar technologies.

These services may help us:

Display advertisements to relevant audiences.
Measure website visits resulting from advertisements.
Understand purchasing activity.
Improve advertising campaigns.
Avoid displaying irrelevant advertisements.
Measure customer acquisition and conversion performance.

Information may be processed by advertising partners in accordance with applicable law and their privacy policies.

We will not represent that customer information is anonymous where it can reasonably be linked to an identifiable individual.

Where consent is required, we will obtain appropriate consent.

Customers can manage relevant marketing and privacy preferences through the available website controls, unsubscribe mechanisms or applicable third-party settings.

10. Email and SMS Marketing

We may communicate with customers by email, SMS or other electronic means.

We distinguish between transactional communications and commercial marketing messages.

Transactional communications

These may include:

Order confirmations.
Payment notifications.
Shipping and delivery updates.
Customer service responses.
Return and refund information.
Important product safety notifications.

These communications are primarily intended to administer purchases and customer relationships.

If a communication includes advertising or promotional content, it may be treated as a commercial electronic message under Australian law.

Marketing communications

Promotional messages may include:

Product announcements.
Special offers and discounts.
Sales promotions.
Newsletters.
Product recommendations.
Abandoned checkout reminders.

We will send commercial electronic messages only where we have appropriate consent or are otherwise permitted under applicable Australian law.

Consent may be express or, where legally permitted, inferred from the circumstances.

Unsubscribing

Marketing emails and SMS messages will identify the sender and provide a functional unsubscribe method as required by law.

You may withdraw your marketing consent at any time.

We will action valid unsubscribe requests within five working days and will not charge a fee for unsubscribing.

Unsubscribing from marketing does not prevent us from sending necessary non-promotional communications about existing purchases.

Providing consent to marketing is not a condition of purchasing products from JustGoodKit.

11. Sharing Personal Information with Third Parties

We may disclose personal information to third parties where reasonably necessary to operate our business or where otherwise permitted by law.

Recipients may include the following.

E-commerce and technology providers

Including Shopify, website hosting providers, customer service systems, analytics services and other technology providers.

Payment providers

To process transactions, refunds and payment disputes and assist with fraud prevention.

Delivery and logistics providers

To arrange delivery, tracking, returns and other shipping services.

Manufacturers and fulfilment partners

To supply, prepare, dispatch or support products purchased from our store.

Professional advisers

Where reasonably necessary, information may be disclosed to accountants, legal advisers, insurers and other professional service providers.

Advertising and marketing partners

Where relevant and legally permitted, information may be disclosed or made available to advertising, analytics and marketing providers.

Government and regulatory authorities

We may disclose information where required or authorised by law, including in response to lawful regulatory requests or legal proceedings.

We aim to limit disclosures to information relevant to the purpose for which it is shared.

12. Dropshipping and Third-Party Fulfilment

JustGoodKit sells a combination of products held in our own inventory and products supplied through third-party fulfilment arrangements.

Some goods may be dispatched directly from an Australian or overseas supplier.

Where necessary to fulfil an order, we may provide relevant information to the supplier or logistics provider, including:

Customer or recipient name.
Delivery address.
Telephone number.
Email address, where needed for delivery or fulfilment.
Products ordered.
Order reference information.
Special delivery instructions.

We do not ordinarily need to provide suppliers with complete payment card details.

We aim to share only the information reasonably necessary to fulfil the order or address related customer service matters.

Third-party suppliers may be required to use customer information only for authorised purposes, subject to their contractual arrangements and applicable laws.

Where personal information is disclosed overseas, we will comply with any applicable Australian legal obligations relating to overseas disclosure.

Customers should contact JustGoodKit directly regarding privacy questions about orders placed through our website.

13. Overseas Storage and Disclosure

JustGoodKit operates in Australia but uses e-commerce, technology and fulfilment services that may operate internationally.

Personal information may therefore be processed, stored, accessed or disclosed outside Australia.

This may occur through:

Shopify's infrastructure and service arrangements.
International payment providers.
Website and analytics providers.
Advertising and marketing services.
Cloud technology providers.
Overseas dropshipping suppliers.
International delivery and logistics partners.

Countries receiving information

Overseas recipients may be located in countries associated with the service providers and fulfilment arrangements we use.

Countries in which overseas recipients are likely to be located: [Insert verified countries or a link to a maintained list.]

Where the Australian Privacy Principles apply, we will comply with applicable requirements concerning overseas disclosures, including taking reasonable steps where required by law.

International processing and disclosure arrangements may change as our service providers or suppliers change.

We will keep relevant privacy disclosures reasonably current.

If additional foreign privacy laws apply to a particular transaction, we will comply with applicable requirements under those laws.

14. Information Security

We take the security of personal information seriously.

We aim to use reasonable administrative, technical and organisational measures appropriate to our business and the nature of the information handled.

Depending on the systems involved, these measures may include:

Controlled access to customer information.
Secure account authentication.
Use of established payment processors.
Access restrictions for authorised personnel.
Appropriate management of service-provider access.
Monitoring and responding to suspected security incidents.
Reasonable measures to protect business devices and accounts.

No internet-based service or electronic storage system can be guaranteed to be completely secure.

We therefore cannot promise that unauthorised access or security incidents will never occur.

However, this does not reduce any responsibility we have under applicable Australian law.

If you believe your customer account or information has been compromised, please contact us promptly.

15. Data Breaches

A data breach may involve unauthorised access to, disclosure of, or loss of personal information.

If we become aware of a suspected data breach, we will take appropriate steps having regard to the circumstances, including where relevant:

Containing the incident.
Investigating the nature and extent of the incident.
Assessing potential risks to affected individuals.
Taking reasonable steps to reduce harm.
Notifying affected individuals or relevant authorities where required by law.
Reviewing appropriate security controls.

Where the Notifiable Data Breaches scheme applies to JustGoodKit and an eligible data breach occurs, we will comply with applicable notification requirements.

Not every security incident requires regulatory or customer notification.

16. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.

Retention periods may depend on:

The type of information.
Whether an order remains active.
Customer service requirements.
Warranty or consumer guarantee obligations.
Accounting and taxation requirements.
Legal claims or disputes.
Fraud prevention and security needs.
Other applicable legal obligations.

Some transaction and financial records must be retained for statutory periods.

Where information is no longer reasonably required, we aim to securely delete or de-identify it, subject to applicable legal obligations and technical limitations.

Information processed or stored by Shopify and other service providers may also be subject to their applicable retention arrangements.

A request to close a customer account does not necessarily require immediate deletion of records that we must lawfully retain.

17. Accessing and Correcting Personal Information

You may contact us to request access to personal information that we hold about you.

You may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests can be sent to:

adam@justgoodkit.com.au

We may ask for reasonable information to verify your identity before providing access or making changes.

We will consider requests in accordance with applicable Australian law.

Where the Australian Privacy Principles apply, we will comply with the relevant access and correction obligations, including applicable response requirements.

Where we cannot grant a request, we will explain the reason where required by law.

We will not disclose another individual's personal information merely because it appears in records associated with your account.

You may also update some account details through your Shopify customer account, where that feature is available.

18. Requests to Delete Personal Information

You may contact us to request deletion of personal information associated with your account or purchases.

We will consider deletion requests in accordance with applicable law, our legitimate operational requirements and relevant service-provider arrangements.

We may need to retain certain information for reasons including:

Taxation and accounting.
Transaction records.
Consumer guarantee claims.
Fraud prevention.
Legal disputes.
Other statutory obligations.

Where appropriate and practicable, information that is no longer needed may be deleted or de-identified.

Australian law does not provide an unrestricted general right to deletion in every circumstance.

Additional deletion rights may apply under particular overseas privacy laws or through Shopify's own privacy processes.

19. Marketing Preferences and Opt-Out Choices

You can manage marketing preferences using the mechanisms available through our website, communications and applicable service providers.

These may include:

Email unsubscribe links.
SMS unsubscribe instructions.
Customer account preferences.
Browser privacy controls.
Advertising platform settings.
Shopify privacy controls.

Where supported, you may also use our data-sharing opt-out page:

https://justgoodkit.com.au/pages/data-sharing-opt-out

Certain controls may apply only to particular devices, browsers, accounts or jurisdictions.

We will comply with applicable Australian requirements concerning consent and the withdrawal of consent.

20. Children's Privacy

Our website is not specifically directed towards children.

We do not knowingly seek to collect personal information from children for purposes unrelated to legitimate purchases, enquiries or other permitted activities.

If you are under 18, we encourage you to involve a parent or legal guardian before making purchases or providing personal information.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us.

We will review the circumstances and take appropriate action consistent with applicable law.

We do not knowingly direct electronic marketing to children in circumstances prohibited by law.

21. External Websites and Social Media

Our website may contain links to third-party websites, social media services or other external platforms.

These services may have different privacy practices.

When you access an external website, personal information you provide may be handled in accordance with that website's privacy policy.

We encourage customers to review the policies of external services before providing information.

JustGoodKit does not control the independent privacy practices of unrelated third-party websites.

However, we remain responsible for our own obligations under applicable law.

22. Privacy Complaints

We welcome questions and concerns about how personal information is handled.

If you believe JustGoodKit has mishandled your personal information, please contact:

JustGoodKit Australia — Privacy Enquiries
Email: adam@justgoodkit.com.au

Please describe the concern and provide any relevant details that may assist our investigation.

We will:

Acknowledge your complaint within a reasonable timeframe.
Review the circumstances.
Seek further information where necessary.
Explain our findings and any proposed action.
Take reasonable corrective steps where appropriate.

We aim to provide a substantive response within 30 calendar days, where reasonably practicable.

External complaints

Where the Privacy Act applies and the matter falls within the Office of the Australian Information Commissioner's jurisdiction, you may be entitled to make a complaint to the OAIC.

Ordinarily, you should first raise the complaint with us and allow us a reasonable opportunity to respond.

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au

Other legal or regulatory avenues may also be available depending on the nature of your concern.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business operations.
Shopify services.
Technology providers.
Marketing practices.
Supplier and fulfilment arrangements.
Applicable laws.
Information security and privacy practices.

When we make changes, we will publish the updated policy on our website and revise the date shown at the beginning.

Where required by law, we will provide additional notice or obtain consent before implementing a relevant change.

We encourage customers to review this policy periodically.

24. International Customers

JustGoodKit operates from Australia and primarily conducts business under Australian law.

Customers outside Australia may have additional privacy rights under laws applicable to their location or transaction.

Where such laws apply to our business, we will comply with the relevant requirements.

Some Shopify privacy tools are designed to support rights available in particular overseas jurisdictions.

The availability of those tools does not necessarily mean that every overseas privacy regime applies to JustGoodKit or that all international privacy rights apply to Australian customers.

For questions about particular privacy rights, please contact us.

25. Relationship with Our Terms of Service

This Privacy Policy should be read alongside our Terms of Service and other relevant website policies.

Our Terms of Service govern the purchase of products and use of the website.

This Privacy Policy explains our practices concerning personal information.

Nothing in either policy excludes, restricts or modifies a statutory right or legal obligation that cannot lawfully be excluded, restricted or modified.

If a provision is inconsistent with mandatory Australian law, the applicable legal requirement prevails.

26. Contact Us

For privacy questions, personal information requests, marketing preferences or privacy complaints, please contact:

JustGoodKit

Website: https://justgoodkit.com.au

Email: adam@justgoodkit.com.au

ABN: 44 950 211 946

Legal entity: JustGoodKit

Business correspondence address: PO Box 2169, Green Hills, NSW, Australia

We aim to handle personal information responsibly and respond fairly to privacy enquiries.

JustGoodKit Australia — Privacy Policy

Last updated: 27 October 2026